Refund and Return Policy for Hikepariz Automotive Accessories

Effective Date: November 30, 2024

At Hikepariz, we are committed to providing our customers with high-quality automotive accessories and a smooth shopping experience. If for any reason you are not fully satisfied with your purchase, we offer a clear and straightforward return and refund policy.

1. Return Eligibility

You may return eligible items within 30 days of receiving your order. To qualify for a return, the following conditions must be met:

  • The product must be unused, in new condition, and in its original packaging.
  • The product must be resellable (i.e., no damage, wear, or modification).
  • The return must be authorized by Hikepariz. To initiate a return, please follow the process outlined below.

2. Non-Returnable Items

Some products are non-returnable for safety or hygiene reasons. These include:

  • Items that have been opened or used.
  • Products that are damaged or altered after delivery.
  • Custom or personalized products.
  • Gift cards or items marked as final sale.

If you are unsure whether an item is eligible for return, please contact us at info@hikepariz.com before proceeding.

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Customer Service: Reach out to us via email at info@hikepariz.com or call our customer service hotline at (217) 235-5730 within 30 days of receiving your order. Provide your order number and the reason for your return.
  2. Return Authorization: Once we receive your request, our customer service team will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
  3. Packaging the Return: Ensure that the item is securely packaged in its original packaging (if possible) to prevent damage during transit.
  4. Shipping the Return: You will be responsible for the cost of return shipping, unless the item is defective or damaged. Please use a trackable shipping service to ensure we receive your return.

4. Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If the item is approved, we will issue a refund to your original payment method. Please note:

  • Processing Time: Refunds typically take 7-10 business days to process, depending on your bank or payment provider.
  • Partial Refunds: If the returned item is not in its original condition or is missing parts, we may issue a partial refund, or in some cases, refuse the return.

5. Exchanges

If you would like to exchange an item for a different model or size, please follow the return process and place a new order for the desired product. Unfortunately, we cannot guarantee that the exchanged item will be available in stock, and exchanges are subject to product availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@hikepariz.com or call (217) 235-5730. We will:

  • Provide you with a prepaid return label for the damaged or defective item.
  • Offer a replacement or full refund at no additional cost to you.

Please report any damaged or defective items within 7 days of receiving your order to ensure a prompt resolution.

7. Refund Processing

Refunds will be issued to your original payment method used at checkout. Depending on your bank or payment provider, it may take 7-10 business days for the refund to appear in your account. If you have not received your refund after this period, please contact our customer service team for assistance.

8. Shipping Fees

Shipping fees are non-refundable unless the return is due to a mistake made by Hikepariz (e.g., wrong or defective item). If you are returning an item due to a change of mind, you will be responsible for the cost of return shipping.

9. Restocking Fee

In some cases, Hikepariz reserves the right to apply a restocking fee of up to 15% on returned items, especially for large or bulky products. This will be communicated to you prior to issuing the return authorization.

10. Contact Information

If you have any questions or need assistance with a return or refund, please contact our customer service team: